New Vacancy - Senior Claims Adjuster - US Property Binders, Lloyds Syndicate
City of London | Hybrid
I am currently partnered with a leading Syndicate who are seeking a Senior Claims Adjuster to join their growing US Property division. This role will be handling US Property Claims (75% Binders, 25% Open Market) from notice to settlement including US Binder Homeowners, Small Commercial, Banks Flood Primary, Excess, Private and NFIP, Banks REO, Lender Placed, Investors and Trucking.
Key Responsibilities
* Conduct thorough assessments of complex North American Property claims across Open Market and Binding Authority business.
* Manage a high caseload of claims, investigating and analysing details to correctly apply policy coverage.
* Accurately reserve claims in line with company standards, proactively negotiate and settle cases, and consistently uphold Lloyds/company service expectations.
* Recognise and address customer complaints or expressions of dissatisfaction, ensuring issues are resolved or escalated promptly and in compliance with the companys Complaints Policy and Procedures.
* Oversee and coordinate external service providers, monitoring both quality and costs to ensure technical accuracy and adherence to required service levels.
* Stay current with company policies, procedures, and regulatory requirements, taking responsibility for compliance and maintaining strong awareness of control measures.
* Continuously build and maintain technical expertise and behavioural competencies through personal development activities.
* Foster effective communication and collaboration with internal and external stakeholders – including Underwriting, Actuarial, Brokers, and Key Accounts – on matters such as claim notifications, progress updates, and insured requirements within agreed SLAs.
* Contribute to team development by conducting regular peer reviews and audits.
About the Company
Chaucer is a leading insurance group at Lloyds, the worlds specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property.
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