Job Description
Role: Deputy IT ManagerLocation: BirminghamSalary: £45,000 - £55,000An experienced Deputy IT Manager is sought to support the delivery of IT strategy, infrastructure, and cybersecurity across a growing organisation. This hybrid role combines hands-on technical expertise with strategic leadership, supporting day-to-day operations while driving continuous improvement and contributing to digital transformation initiatives.Key Responsibilities
* Deliver 2nd/3rd line support for hardware, software, and infrastructure.
* Maintain on-premise systems and support their digital transformation project to migrate to the cloud.
* Implement and monitor cybersecurity measures and ensure compliance.
* Support Microsoft Dynamics NAV, general applications, and IT hardware.
* Contribute to IT policy development, process improvement, and project delivery.
* Partner with internal stakeholders to deliver business-aligned IT solutions.
* Liaise with third-party vendors and manage external IT relationships.
* Lead or contribute to IT projects and infrastructure upgrades.
* Provide mentoring to IT team members and support end-user training.
Required Skills & Experience
* Competent experience in IT support (2nd/3rd line or MSP environment).
* Proficient with Active Directory, M365, Microsoft SQL Server and ERP support.
* Familiarity with servers, switches, desktops, laptops, and IT ticketing systems.
* Strong communication, problem-solving, and analytical skills.
* Full UK driving licence and access to own transport.
Desirable
* Experience in FMCG or manufacturing (especially food)
* Cisco switch management, SANs, VMware or Hypervisor experience
* Supervisory or team leadership exposure