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HGV Service Supervisor- Ashford, Kent
Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks, and light commercial vehicles and vans in the South-East.
Job Description
The successful applicant will have experience in heavy vehicle mechanics and will have opportunities to further their career with structured manufacturer and technical training.
* Salary will be very competitive and there is a realistic opportunity to further enhance earnings with regular overtime
* Monday to Friday and a Saturday rota
* Company benefits include sickness pay, 30 days holiday inclusive of bank holidays and company pension scheme
* The successful applicant will be based at our Ashford depot in Kent
Key responsibilities include
* Allocating work to the Technicians
* Overseeing work to ensure completion on time and to a high standard, reallocating duties where necessary
* Liaison with managers and customers on progress
* Dealing with queries from customers over the telephone and face to face
* Ensuring relevant work instructions, quality systems and all company policies are followed
* Service, repair, road testing and fault diagnose of vehicles
* Quality control and checking
* Signing off Job cards/work and completion of relevant paperwork
* Supervise workshop staff, including monitoring of time keeping and productivity, authorising overtime, identifying training needs
* Provide technical support to the workshop and external customers
Essential Qualities include
* Sound knowledge and experience of heavy vehicle mechanics (preferably DAF)
* Qualification in vehicle maintenance and repair (preferably heavy vehicle) eg City & Guilds or NVQ Level 3
* Ability to organise, plan and prioritise
* Leadership skills with the ability to delegate and motivate to achieve results
* Experience of supervising people
* Ability to work unsupervised, under pressure, and to a high standard in a busy environment
* Problem solving skills with the ability to use own initiative
* Ability to give positive and constructive feedback
* Driving licence (preferably HGV)
* Confident manner with business awareness
* Computer literate
* Good interpersonal and communication skills (written/face to face/telephone/email)
* Team Player
* Ability to deal with customers in difficult situations
* Literacy and numeracy skills
* Accuracy and attention to detail
Desirable Qualities include
* DAF trucks mechanical experience
* HGV Licence
* Kerridge knowledge
* Administration skills
* Quality checking
* Management Qualification
Please note successful candidates will be required to possess their own tools.
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Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Motor Vehicle Manufacturing
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