Tailored Recruitment Consultancy are working with a leading business in Bradford to recruit an experienced Service Administrator on a permanent basis. The company are seeking a proactive and detail-oriented Service Administrator to support our Service Department in delivering efficient and responsive customer service. The ideal candidate will handle a variety of administrative duties, ensuring smooth day-to-day operations and effective communication with customers and internal teams. Key Responsibilities: * Receive and respond to incoming telephone enquiries for the Service Department in a professional and timely manner. * Schedule engineers workload. * Prepare and send quotations for additional service work as required. * Set up service plans on the SME system, ensuring all relevant data is entered accurately. * Maintain up-to-date and accurate customer records within internal systems. * Enter sales and service opportunities into the CRM system to support business development efforts. * Process and manage hire forms in line with company procedures. * Input commissioning sheets and ensure they are filed appropriately. * Complete and submit warranty claim forms, liaising with relevant stakeholders as necessary. * Update and manage the Field Service Engineers (FSE) call-out rota to ensure adequate coverage. * Compile and issue quotations for Aftermarket sales opportunities. * Coordinate and plan staff coverage during periods of holiday or sickness to maintain departmental efficiency. Skills & Qualifications: * Previous experience in a service administration or similar role is preferred. * Strong organisational and communication skills. * Proficiency in using CRM systems and general office software. * Ability to multitask and manage priorities in a busy environment. * Attention to detail and a commitment to accuracy. * A proactive approach to problem-solving and supporting team needs