Senior Performance Manager - Funeral Operations
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Contract: Full-time, Permanent (38.75 hours per week)
Salary: Up to £80,000 per annum
Location: Hybrid flexible: Maidenhead, Berkshire
At Dignity, we are transforming how we operate, strengthening performance, improving consistency, and ensuring we deliver the highest standards of care at every touchpoint.
This is a pivotal role at the centre of that transformation.
We are looking for a Senior Performance Manager to partner closely with the Managing Director of our Funeral Division, bringing clarity, insight and challenge to how the business performs, and helping drive better outcomes for both our colleagues and the families we serve.
The Role
This is not a traditional reporting role.
You will act as the performance lens for the Division, connecting financial results, operational activity and commercial drivers to ensure leaders have a clear, fact-based view of performance, and the confidence to act on it.
Working across Operations, Finance, Pricing and regional leadership, you will:
* Translate complex data into clear, actionable insight.
* Bring discipline and structure to how performance is tracked and managed.
* Provide challenge and support to ensure priorities are focused and outcomes delivered.
* Enable faster, better decision-making at leadership level.
What You'll Be Responsible For
* Owning the end-to-end performance narrative across the Funeral Division, covering volume, pricing, cost and key operational drivers.
* Leading deep-dive analysis into performance trends, identifying root causes and quantifying impact.
* Shaping and driving Monthly Business Reviews, ensuring conversations are focused on decisions, not reporting.
* Partnering with regional leaders to challenge and strengthen performance plans and track delivery.
* Supporting prioritisation of key performance levers, including pricing, labour productivity and service mix.
* Building and improving performance tools, dashboards and reporting cadence to ensure a consistent and aligned view across the business.
What We're Looking For
We're looking for someone who combines analytical strength with commercial judgement, and who can operate confidently at a senior level.
You will bring:
* Strong experience in performance management, commercial analysis or operational insight within a multi-site business.
* Proven ability to turn data into clear narratives, decisions and actions.
* Experience influencing senior stakeholders and driving accountability without direct authority.
* Advanced analytical capability with strong financial and operational awareness.
* Excellent communication skills, with the ability to simplify complexity.
* A proactive, resilient mindset and the confidence to challenge where needed.
What we offer:
* Competitive Salary depending on experience.
* 25 Days Holiday + Bank Holidays.
* Up to 10% Yearly Company Bonus Scheme.
* BUPA Private Healthcare (Self).
* Life Assurance X2 Salary.
* Pension Scheme.
* Free On-Site Parking.
* Access to our full range of employee development schemes.
Why Join Dignity Funerals
This is a unique opportunity to play a central role in shaping how a national organisation performs.
At Dignity:
* What you do has a real impact on how we support families at the most important moments.
* You'll work directly with senior leaders to influence business-critical decisions.
* You'll help drive meaningful, lasting improvements across a complex, multi-site operation.
Join us in making a difference, apply today!
What are the next steps?
To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. xsngvjr
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.