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Customer Logistics Administrator, Cardiff
Client: Allied Bakeries
Location: Cardiff, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 4cab79223096
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Overview of role
Hours: 40
Permanent Role
Reporting to the Logistics Manager, you will be responsible for depot administrative duties, including systems management, reconciliation for customer charging and credit, organizing 3PL contract details, and supporting reporting of daily and weekly KPI results, invoice checking, and processing reports, along with general office support.
The role involves working in a small office environment, focusing on administrative tasks, financial data collation, reporting, and depot performance data.
Key Accountabilities
* Support and operate internal and external computer systems such as SAP and Microsoft packages.
* Maintain auditable and retrievable invoicing and filing of PODs, ensuring compliance with standards.
* Plan collections and deliveries for 3PL contracts with in-house and external transport suppliers.
* Manage and escalate customer service collection notes.
* Adhere to the credit request process (DMS) and escalation levels for cash credits.
* Lead loss reports and analysis, including driver shorts, engaging with drivers and managers to identify root causes.
* Collaborate with the Customer Contact Department to resolve complaints/issues promptly.
* Use PODs to investigate customer claims through the dispute system.
* Support the 'Safety First' message through active auditing.
* Build relationships with other teams to ensure cross-functional cooperation and optimal performance.
The Right Person
* Previous administration experience in a busy FMCG environment is highly desirable.
* Experience with SAP is highly desirable.
* Proficient in Excel, PowerPoint, Word, and WMS.
* Educated to GCSE level (minimum 5 GCSEs grades A*-C or equivalent).
* Ability to build good working relationships.
* Strong leadership skills and effective communication style.
* Customer-focused, willing to go the extra mile.
* Self-motivated, enthusiastic, resilient.
* Lead by example with a 'Safety First' approach.
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