Service Operations Manager
Location: Hatfield based, AL9 5JN
Salary: £45K - £50K per annum, DOE + Benefits
Contract: Full time, permanent
We are Mulmar, we are growing and we want you!
With more than 30 years' experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world's finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are now recruiting a Service Operations Manager. This is a new role that involves overseeing the day to day management and development of our customer service team, establishing and enforcing policies, procedures and technical / performance standards.
You will need to work closely with our field engineering, stores, warehouse and sales teams to ensure the delivery of equipment and services to our clients and support the Company's growth.
As our Service Operations Manager, you will be responsible for:
1. Managing the service desk team - monitoring performance and KPIs and develop service methods to improve overall efficiency.
2. Monitoring the performance of the field service team in meeting service standards and KPIs and updating service methods to improve quality and operational performance.
3. Manage and enhance the customer service experience with uses to ensure and improve...