The Role:
We are looking to recruit a Sales Administrator to work in our Sales Operations Team based in Keele. Reporting to the Sales Administration Manager you will be responsible for the Customer Sales journey on Order to Installation Booking, Retentions, Cancellation conversion to customer.
Role Responsibilities:
* Contact Customers post grace period who have placed an order but not scheduled an installation to all for efficient maximisation of the installation calendar
* Manage retention and renewal of existing customer connections as contracts fall due for renewal to maximise forward cash flow.
* Report on renewal rates and adhere to KPI’s for conversion of existing contracts to new contract terms at target renewal rate.
* Contact customers who have placed a cancellation vis the portal to check reason for cancellation and offer assistance if it is due to customer journey issues and try and secure the order and installation booking.
* Participate in team meetings, training and activities
* Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures
* Manage stock-on-hand inventory of Routers, MESH Extenders and accessories for postage to customers.
* Manage Royal Mail Account for CPE delivery and returns
* Manage ordering of office sundries
* Manage Parking and Visitor Passes for Keele Office with Keele Site Facilities
* Manage administration of OTS trigger notifications to LRCPs
* Manage administration of VoIP Porting requests in CallSwitchOne
Skills and Requirements:
* Scheduling experience in a fast paced environment
* Confident liaising with Customers
* Fully conversant with Microsoft Office packages
* A positive approach to work
* Excellent organisation skills
* The ability to work well under pressure
* Be IT literate with good presentation skills
* Developed negotiation, communication, and people management skills.
Personal Qualities:
Commercial understanding, honesty, discretion, and fair-mindedness rank high with a persuasive, personality, and an ability to deal with conflict. Both "Grace under fire" and an aptitude for dealing with change and ambiguity are a MUST.
Qualifications:
* Proven success in a similar role with a measurable track record
* References will need to be provided
Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.
As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.
Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.
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