Job Overview
This is an exciting new role for a Regional Assurance Manager supporting a recently awarded national contract. Operating as part of a small contract team, you will be regionally focused on approximately 14 client sites in London and the southeast, acting as the account director’s regional point of presence.
As a driven self‑starter with extensive experience in the security industry, you will effectively manage dispersed teams, understand potential threats and risks to the client and business, and advise on possible mitigations. You will support the account director and local/site managers in supplying optimal levels of service, fostering strong client relationships built on trust, and setting the highest standards through strong leadership.
Main Duties
* Work closely with the account director to help project and manage client requirements & expectations.
* Implement opportunities locally to maximise service efficiency and drive continuous improvement.
* Collaboratively work with relevant stakeholders to ensure all contractual KPIs are achieved.
* Conduct monthly pre‑audit KPI meetings as required and escalate any failings.
* Build, enhance and sustain long‑lasting client relationships at all levels within the account, positioning Mitie as a trusted partner.
* Ensure that policies and procedures for the client, contract & our company are followed by all employees.
* Conduct regular site reviews and ensure all issues identified are reported and resolved.
* Ensure smooth running of the security operation at all times, leading by example to deliver the high standards expected.
* Support and assist the site OM in managing all aspects of Miti security staff, including: dealing with unplanned absences; developing programmes for all members of site teams in collaboration with shift supervisors; staff training routines and management of training records; management of incident reporting processes; local management of additional works requests.
* Ensure security risk assessments are signed off and regularly reviewed.
* Assist with recruitment and retention requirements for the area.
* Deliver role and contract training to site staff.
* Assist in the delivery of governance and assurance activity.
* Maintain efficient & effective administrative procedures, including reports and documentation.
* Provide accurate and timely information for the preparation of reports and planning.
* Support the company vision, culture and core values through leadership, mentoring and coaching.
* Explore and introduce innovation in operational processes, systems and services to maintain competitive advantage.
* This is not an exhaustive list of activities; other duties may be delegated according to operational need.
What we are looking for
* SC Clearance – must have already or be able to achieve.
* Minimum of 5 years proven experience in a management role.
* Capability to be flexible with working hours due to 24‑hour working model of some sites.
* Ability to inspire and lead teams to deliver the highest service standards at all times.
* Effective communicator at all levels.
* Good understanding of delivering a security service within a government framework.
* Familiarity with Mitie principles and assistance in delivering them in every aspect of site functions.
* Excellent IT skills and understanding of all Microsoft Office applications.
* Clean driving licence and comfort with frequent travel within the London/SE area.
Benefits
Our market‑leading offering includes a virtual GP, salary finance scheme for early access to earnings, a flexible lifestyle benefits platform (Choices) with holiday extension, critical illness insurance, dental, technology products and high‑street discounts via MiDeals.
We provide a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Mitie Stars recognise your hard work with monthly cash prizes and a top prize of £10,000.
Our inclusive training and development resources support career progression, and we offer flexible working, supportive culture and leadership opportunities in a high‑performance environment.
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