Overview
We are seeking a dedicated and experienced Duty Manager to join our dynamic team in the hospitality sector. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional guest services. As a Duty Manager, you will oversee daily operations, ensuring that all guests receive the highest level of service while maintaining the standards of our establishment. This role requires a proactive approach to problem-solving and the ability to manage a diverse team effectively.
Responsibilities
* Supervise daily operations to ensure smooth functioning across all departments.
* Provide exceptional guest services, addressing any concerns or complaints promptly and professionally.
* Lead and motivate staff, fostering a positive work environment that encourages teamwork and high performance.
* Assist in training new employees, ensuring they are well-equipped to meet our hospitality standards.
* Collaborate with human resources to manage staffing needs, including recruitment and performance evaluations.
* Maintain compliance with health and safety regulations, ensuring a safe environment for both guests and staff.
* Handle administrative tasks related to guest services, including managing bookings and coordinating events.
* Act as the primary point of contact for guests during your shift, providing information about local attractions and services.
Qualifications
* Previous experience in a supervisory role within the hotel or hospitality industry is essential.
* Strong leadership skills with the ability to inspire and guide a team effectively.
* Excellent communication skills; multilingual or bilingual abilities are highly desirable.
* Proven experience in guest services, demonstrating a commitment to customer satisfaction.
* Knowledge of human resources practices related to staff management and development is an advantage.
* Ability to work flexible hours, including evenings and weekends as required by operational needs.
* A proactive approach to problem-solving with strong organisational skills. Join us in creating memorable experiences for our guests while advancing your career in the vibrant world of hospitality
Job Types: Full-time, Permanent
Pay: £13.50-£16.50 per hour
Expected hours: No more than 48 per week
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Work Location: In person