IT Service Desk Technician Do support properly, not just quickly. £28,000 £32,000 Basingstoke (Hybrid 3 days onsite) You didnt get into IT to be measured by how fast you close tickets. You want to fix problems properly, understand the tech youre working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward. Thats exactly what this role offers. The role This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. Youll be supporting users day to day, but with the time, tools, and backing to do the job well. Three days a week onsite in Basingstoke means youll build real relationships with users and teammates. Two days from home gives you breathing space and balance. No micromanagement. No ticket-churn culture. No being left to sink or swim. What youll be working with Youll support users across a modern M365 stack, including: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Windows 10 & 11 Intune and Autopilot for device provisioning and management Remote support and ticketing tools that actually help you do the job Youll handle a mix of 1st line and early 2nd line support, with clear escalation routes when things get complex. Youll also get exposure to project work and rollouts when changes are happening. What youll be doing Being the first point of contact for IT support queries via phone, email, and tickets Troubleshooting Windows and M365 issues with confidence Provisioning and supporting devices using Intune and Autopilot Escalating issues when needed without blame or politics Keeping documentation accurate and up to date Communicating clearly with users who just want IT to work What will help you succeed At least a years experience in a service desk or IT support role Confidence supporting Windows 10/11 and Microsoft 365 Experience using ticketing systems and remote support tools The ability to explain technical issues in plain English A genuine interest in learning and improving your technical skillset Nice to have (but not essential): Exposure to Intune or Autopilot Basic networking knowledge Microsoft or CompTIA certifications Why this role stands out This is a role where youre seen and supported, not lost in a queue. Youll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets. If youre ready to move on from being just another ticket, this is a solid next step. Interested? Send your CV to bob. bath @ mexasolutions. com and lets have a confidential chat.