Annual Salary: £27,000- £30,000 per annum, depending on experienceLine Manager: Chris Outram, IT Manager Do you have a passion for delivering IT projects to the highest standard? Do you have a background in IT Infrastructure but recognise the value in moving to cloud technologies? and are you a problem solver?Our Technology team is looking for a customer centric individual to join our ever growing company. Twinkl has grown from a team of just under 600 people in 2018, to over 1,500 people present day! We are looking for an individual who wants to support a rapidly growing, awe inspiring education company in its next step of growth.Ongoing projects/how you'll spend your day:Working independently through key IT Projects, involving:Endpoint Security - Patching, AV, Device Encryption & Endpoint ManagementPhishing AwarenessWindows 11GCPW & Google WorkspaceIT Systems ConsolidationMaintaining existing infrastructureWindows Server, Active Directory & Common ServicesUbiquiti WirelessSophos XG FirewallDell Switch StackConsistently performing required daily infrastructure checksThe IT team is highly customer focused, this means we should aim to support our customers with our service and ability to swiftly resolve issues. This position contributes to this by suggesting solutions to issues the rest of the team may struggle with.To succeed in the role, you will:Have past experience of project delivery, be comfortable with working independently and adjusting your approach as deadlines approachHave knowledge of Sophos XG Firewalls, Windows Server 2016You'll be a kind, compassionate individual, comfortable with both honesty and empathyYou're excited to provide solutions to IT problemsHave a high attention to detailThe ability to methodically troubleshoot until the issue is resolvedIn this role, you will learn:Service Level ManagementAn in depth understanding of our IT systems and processesAsset life-cycle managementRequirementsRequirementsProven experience working in an IT departmentIT Degree, or other relevant qualifications or experience. You will be someone who has an understanding of IT diagnostics and Windows troubleshootingAdobe suite experience is an advantageBenefitsIn return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home, Twinkl subscription After probation - company sick pay and cycle to work scheme Long term service rewards - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay. Here are a couple of the things that make Twinkl a great place to be:A friendly, welcoming and supportive culture. We believe work should be fun and always put people before processDiversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.