New Build Aftercare Coordinator
£32,369.82 per year
Hybrid - Milton Keynes,Peterboroughor Boston
Permanent,Full Time
As a New Build Aftercare Coordinator at Amplius,you’llsupport the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors,developersand internal teams to ensure a positive aftercare experience.
Salary:£32,369.82 per year
Contract:Permanent, full time
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes,Peterboroughor Boston office
Snapshot of your role
* Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
* Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
* Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
* Provide clear and responsive communication across phone, email, live chat and in-person channels.
* Coordinate with contractors and internal teams to progress repairs through totimelycompletion and customer sign-off.
* Support reporting activity including developer performance updates, defect trends, satisfactionsurveysand complaints resolution.
* Prepare Home User Packs, support sitehandoversand contribute to warranty processes, KPIs and ongoing service improvements.
What we’re looking for
* Experience in housing, construction,aftercareor defect management (e.g. NHBC processes)
* Strong customer service background in a high-volume, fast-paced environment
* Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases
* Ability to coordinate multiple stakeholders such as contractors,developersand internal teams
* Strong organisation skills with the ability to manage priorities and meet SLA targets
* DBS clearance isrequiredfor this role.
Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May
Interviews in Peterborough: 8 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
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