Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project. This temporary role, lasting three months, offers the chance to work in a plush, fully office-based environment from Monday to Friday, 9.30am to 5.30pm. The nearest tube station is Cannon Street, ensuring a convenient commute. As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. This role is pivotal in ensuring that consumers, employees, and partners experience a fair and trustworthy platform. The position involves investigating fraud and abuse, understanding root causes, and providing insights to improve product and data science strategies. Key Responsibilities as a Complaints Handler: - Conduct thorough reviews of customer claims and historical data to detect behavioural patterns indicative of potential abuse. - Assess supporting evidence to evaluate disputes. - Analyse various signals across all fraud and abuse areas to create comprehensive assessments. - Provide feedback on policies and identify gaps in fraud detection and prevention methods. - Handle disputes received through PayPal and Klarna. - Ensure top customers receive high-quality service while adhering to compensation policies. - Review compensation claim disputes and make informed decisions on their validity. We are really keen to hear fro...