Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?
We’re looking for a proactive Shift Manager to join our team inLutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.
If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you
About the RoleAs a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.
Key Responsibilities
Process and Cost & Resource Management
Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.Leadership & Staff Management
Communicate effectively with teams, providing clear updates on performance and objectives.
Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
Deputise for the Operations Manager when needed. Customer Focus
Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution. Health & Safety Compliance
Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.Consumables & Asset Control
Manage and report on consumables, ensuring optimal usage and availability.
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.
Requirements
Strong verbal & written communication skills, adaptable to different audiences
Experience in a similar operational environment, including managing a team.
Decision-making & problem-solving abilities
Skilled in team motivation, task prioritisation, and organisation
Ability to analyse KPIs, report insights, and suggest improvements
Knowledge of risk assessments & health & safety protocols
Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
Flexible approach, with willingness to work across shifts and multiple locations when required
Additional information -
Shift 13:00hrs - 2200hrs any 5 over 7 days
If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today