Are you an enthusiastic, personable individual with a knack for customer service? Pittodrie House Hotel is looking for a Hotel Receptionist to join our front-of-house team on a casual basis. This is a dynamic role for someone who thrives in a flexible work environment, where they'll be the first face to welcome our guests and help create memorable experiences.
Key Responsibilities:
Guest Services: Serve as the welcoming presence for all hotel guests, offering a warm, friendly greeting upon arrival, handling check-ins and check-outs efficiently.
Customer Assistance: Respond to guest inquiries, answer phone calls, and provide information about hotel amenities and local attractions.
Booking & Reservations: Manage room reservations and ensure that guest requests are accommodated as much as possible.
Daily Operations: Work independently to oversee the front desk operations, maintaining a calm and organized atmosphere.
Administrative Tasks: Handle guest payments, maintain accurate records, and assist with any other front-of-house administrative duties as needed.
Requirements:
Flexibility: Ability to work variable hours, including day and evening shifts. Shifts may vary according to business demands.
Independence: Comfortable working independently during shifts and managing responsibilities without constant supervision.
Interpersonal Skills: Excellent communication skills and a friendly, professional demeanor when interacting with guests.
Organizational Skills: Strong attention to detail with the ability to juggle multiple tasks in a busy environment.
Previous Experience: Experience in a hospitality or customer-facing role is preferred but not required.
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Inverurie AB51 5HE: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person