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Google Workspace Support Agent / IT Support Engineer
About Us
Netpremacy is a young and fast-growing company. Our working environment is dynamic and modern, with offices in the heart of Leeds city centre, just a 5-minute walk from the train station. We work in an open and friendly environment which helps us to collaborate, both with our colleagues and our customers in the most productive manner. Our offices are kitted out with the latest high-spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.
The Role and Responsibilities
We are currently seeking a versatile Support Engineer with some experience in technical support. You should have an interest in technology, the ability to troubleshoot is essential, and a good understanding of customer service.
Evaluate and prioritise customer support cases.
Build and develop strong customer relationships.
Troubleshoot and resolve support queries.
Ensure that all SLAs are met.
Provide support and assistance to all Netpremacy staff.
Skills Required:
Customer focused attitude.
Excellent communication skills.
Ability to adapt and work with new technologies.
Motivation to learn new skills and technology.
Good time management skills.
Complex problem solving.
Desired but not essential (achievable in role):
Working knowledge of G Suite Apps and Admin console.
G Suite Administrator Certification.
The support desk has great exposure to almost all the products and services we offer, so the right candidate with the right attitude and passion has excellent opportunities to progress.
Netpremacy Perks:
Open plan, relaxed environment
Your own company laptop/computer
Regular social activities
Free private health care
Competitive salary
Leeds city centre location
Free-food-Fridays
Monthly Massages
A dynamic working and learning environment with a fast-paced cutting-edge cloud provider. We work with some of the most exciting new technologies around. You can learn from the experts and Google in helping to build new solutions and establish best practices on the leading edge of technology. We have a wide range of projects with some of the largest brands in the world, and our customers and their requirements are extremely varied.
Our office is friendly, with a lot of fun and games. We try to be flexible around your commitments outside of work. We appreciate that everyone is different, and everyone has something unique to add to the team
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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