SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are respected, established, and an ambitious multi‑national company headquartered in the UK with a global customer base.
The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety and environmental protection and sustainability. Our customers range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded, ambition is celebrated, and talent is given the opportunity to make a real impact across the marine world.
This is NOT a Sales or Account Management role – the position is providing technical product support, continued integration and training on our product to our customers.
Due to the nature of the project, you will be required to work a rotation of “in‑country” and “home” working. If you are an expat or willing to work in the Middle East for this role, we welcome you.
Role Overview – Customer Success Manager
We are seeking an ambitious and talented individual from a system‑type product training or product management background to join us as our Customer Success Manager. You will be trained to expert level on our system in order to provide frontline continuous operating support to our customers. Your responsibilities will include helping the customer to use and set up their SRT system, ensuring they achieve optimal benefit, and providing deep insight to our product development teams so we can implement improvements.
* Collaborate closely with clients to tailor system parameters, configurations and workflows to align with strategic objectives and desired outcomes.
* Analyse clients’ operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness.
* Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment.
* Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence.
* Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams.
* Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation.
* Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates.
Requirements
* Beneficial: Bilingual in English & Arabic.
* Desirable: Experience delivering IT support to external customers within civil defence.
* Strong interpersonal and communication abilities.
* Quick learner capable of understanding new concepts and products rapidly.
* Experience in product / system management, or training within complex computer applications or IT technology within maritime environments.
* Professional, discreet, and customer‑focused demeanour.
* Demonstrated curiosity with excellent problem‑solving skills.
Benefits
* Excellent pay.
* Long‑term career development opportunities.
* Benefits package that includes private medical care.
This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply.
Please note – commencement of role will be subject to Governmental Security Clearance and full background checks. We reserve the right to withdraw offers if these are not fully attained.
Location: Bristol, England, United Kingdom
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