Customer Service Advisor
Lincolnshire
3 Month Ongoing Contract
37 Hours Per Week
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Childrens Services, Highways, Registration & Celebratory Services, Library Services
You will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service.
These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm, Monday to Friday.
What training will I be given?
You will be given a full Induction and relevant training aligned to your role and ongoing development.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email