Job Description
Volkswagen Aftersales Manager
The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Volkswagen Retailer in Plymouth. This is a fantastic opportunity to join one of the industrys most respected brands and play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.
In this role, you will lead a talented team across service reception, parts and workshop, ensuring every customer experience reflects the quality and professionalism expected from the Volkswagen brand.
For the right leader, this is a rare opportunity to shape the performance, culture and customer journey of a major department within a successful retailer.
What Youll Be Responsible For
In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.
Leadership & Team Development
Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop Creating a positive, high-performance culture focused on customer satisfaction and operational excellence Coaching, mentoring and developing team members through regular one-to-ones and performance reviews Supporting recruitment, training and succession planning to build a strong future team
Operational Performance & Workshop Efficiency
Driving workshop productivity, utilisation and efficiency Managing workshop loading, labour sales and first-time fix performance Ensuring effective implementation of Volkswagen service core processes Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience
Commercial Performance & Profitability
Owning service, labour and parts revenue performance against targets Managing departmental costs, margins and stock levels to optimise profitability Driving parts sales performance, stock turn and inventory control Using data and KPI analysis to identify opportunities for continuous improvement
Customer Experience & Retention
Delivering exceptional levels of customer satisfaction and retention Leading the resolution of complex customer concerns with professionalism and integrity Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships Ensuring the highest standards of communication and service across all customer touchpoints
Compliance & Brand Standards
Ensuring full compliance with Volkswagen brand standards and manufacturer requirements Maintaining departmental adherence to company policies and industry guidelines Protecting departmental assets, tools and stock control processes
Who Were Looking For
We are looking for a proven automotive Aftersales leader who brings:
A strong track record managing a franchised Aftersales department Excellent commercial awareness and a data-driven approach to performance management Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction A confident, motivational leadership style that brings out the best in teams Strong problem-solving skills and the ability to resolve customer concerns effectively The ability to balance operational efficiency with exceptional customer care
What We Offer
This is a senior leadership role with excellent rewards and long-term career opportunity, including:
Basic Salary of £45,000.00 plus Bonus with an OTE of £64,000.00 Company car Life Insurance Health Cash Plan Company Pension Scheme 31+ days holiday Retailer Car Scheme Bike to Work Scheme
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