Job Pack: Opportunity 9954 - Student Support Administrator - JP.pdf
Contact Details: Reg Bailey, Student Support Manager (Finance & Bursaries) (reg.bailey@qmul.ac.uk)
This is an exciting opportunity for an individual with experience in higher education, working in a student facing role which involves significant contact with students, academic and professional staff. The role holder will take responsibility for the effective running of the administrative functions within the Student Support service, and to ensure a consistent and reliable service is delivered to our students.
The postholder will have a minimum of 5 GCSEs, have strong IT skills, experience of providing guidance and an ability to work with empathy and sensitivity within a confidential environment. The postholder will be a quick learner, able to assimilate and retain information to be able to advise students on relevant policies and procedures.
You are a dedicated and empathetic professional with a strong commitment to enhancing the student experience. You bring a solid understanding of the higher education environment.
Your background includes experience in student services, academic administration, or pastoral support, where you've demonstrated your ability to manage complex queries, support diverse student populations, and navigate university systems with confidence.
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro‑ratal for part‑time/fixed‑term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work‑life balance, family‑friendly, inclusive employment policies, flexible working arrangements, and campus facilities.
Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.