Credit Risk & Collections Manager, I&C Debt
Wave, Peterborough, United Kingdom
About the role
Credit Risk & Collections Manager, Industrial & Commercial (I&C) (37 hours per week, Permanent)
Location: Hybrid working, base in Pearl House, Peterborough or Salvus House, Durham
Salary: £48,485 - £60,606 plus a discretionary bonus potential of up to 8% of annual salary
Job Level: C
Reporting to: Head of Credit Control & Collections
We support flexible working in a hybrid model and varying start/finish times where possible. Please discuss this with the hiring manager at interview.
About Wave Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We are committed to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer-focused utility delivering value and efficiency, making a positive difference to the environment and society. Wave values well-being, learning and development, and a supportive culture with a focus on employee welfare and benefits.
THE ROLE IN A NUTSHELL
We are looking for a Credit Risk & Collections Manager to safeguard the I&C portfolio and drive cash collection excellence. You will assess customer creditworthiness at acquisition and through the lifecycle, partner with Account Managers to spot emerging risks, apply mitigation tools (e.g., bonds and guarantees), and reduce bad debt. You’ll link data-led insight to a proactive credit risk strategy and a reactive debt recovery engine. You will own reporting on credit risk categorisation, collections performance and segmented debt, and lead debt deep-dive sessions to agree next steps. You will coach Account and Team Managers, automate recovery processes in our CRM, challenge workflows and network at industry forums to bring best practices to Wave.
If you’re a collaborative problem-solver with a passion for numbers and process improvement, apply now to shape the future of credit management at Wave.
What will your typical day look like?
* Review credit bureau updates, external publications and newly filed customer accounts to identify emerging risks and feed into a credit risk oversight plan.
* Support Account Managers and Sector Leads by recommending appropriate risk mitigations (e.g., bonds, parent company guarantees) when customer circumstances change.
* Monitor overall credit health of the I&C portfolio and brief stakeholders on trends or strategy adjustments needed to mitigate financial loss.
* Collaborate with Sales, I&C Account Management and Finance to ensure the risk policy remains robust, up to date and consistently applied for new and renewing customers.
* Attend industry forums and events to gather best-practice insights and apply them to Wave’s credit risk framework.
* Produce and distribute reports on credit risk categorisation, collections performance and segmented debt, highlighting trends that inform operational priorities.
* Prepare regular reviews for the I&C Customer Director, CFO and senior managers on key movements in risk, debt, cash flow, quality and process performance against targets.
What do we need from you?
* Sound understanding of credit risk management strategies, policies and procedures.
* Extensive collections experience, including enforcement processes such as litigation.
* Strong analytical skills with the ability to generate and interpret reporting/insight.
* Exceptional stakeholder management and communication skills at all levels.
* Proven leadership capability to deliver results through others and share best practices.
* Influencing skills to secure buy-in from stakeholders outside your reporting line.
* Strategic thinking with a track record of creating and executing long-term plans to boost performance and minimise risk.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
Benefits and wellbeing
* Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
* Bonus potential
* Perkbox membership with a vast range of perks – discounts on high street, cinema tickets, travel and fitness
* Income protection, personal accident insurance, 4x salary life assurance
* Free onsite parking
* 24 days holiday rising to 26 + bank holidays, birthday leave, option to buy holidays, volunteering day
* Hybrid/flexible working, healthcare cashback, cycle to work scheme
* Annual conference and Christmas party, 24/7 Employee Assistance Programme, free flu shots
Other
Closing date: 4pm on 08 September
Recruitment privacy notice applies.
Wave is committed to equal opportunity employment and actively encourages applications from all backgrounds. We will consider adjustments or individual requirements at any stage of recruitment. If you require additional support, please contact Recruitment@wave-utilities.co.uk.
Location details: Peterborough or Durham hybrid working; base in Pearl House, Peterborough or Salvus House, Durham.
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