Overview
Customer Service Representative at Past Due Credit Solutions (PDCS). We offer an employee-focused package and opportunities within our Contact Centre.
What we offer
* Starting Salary up to £27,315.60 (depending on experience)
* 42.5 hours per week
* Monthly Bonus on top of your salary
* Performance pays increases leading to 3 potential rises per year
* Free onsite parking
* A robust and detailed training program to fully prepare you for your role
* Pension and Life Insurance
* Career progression opportunities within our Contact Centre
* Regular team building, competitions & incentives
Your role
Your responsibility is to provide an exceptional level of customer service and achieve performance targets by taking both inbound and outbound calls. These calls are made on behalf of our clients, to their customers who may have found themselves in financial difficulty. You will be establishing our customers’ needs and affordability and achieving a resolution.
Key responsibilities
* Negotiating payments and payment plans
* Establishing our customers’ needs and affordability by gathering information
* Support and direct our customers to relevant charities/support networks
* Update customer accounts with relevant notes and outcomes
Essential skills
* Good customer service skills to build up good rapport with your customer
* Strong listening, empathy and questioning skills
* Confident using computers with the ability to pick up new skills easily
* Ability to work on own initiative as well as part of our friendly teams
* A genuine drive to deliver excellence and work towards achievable targets
* You do not need previous Call Centre or financial services experience; however, you should be a good communicator using both verbal and written skills
About Past Due Credit Solutions
Past Due Credit Solutions Ltd, also known as PDCS, are a debt collection agency. We work with a wide range of companies in the UK to recover overdue debt payments. We are a member of the Credit Services Association, so must comply with their Code of Conduct, and are regulated by the Financial Conduct Authority. We want our colleagues to have great customer service skills, be resilient, adaptable and to achieve the correct outcomes for our customers and clients. Past Due Credit Solutions are an equal opportunities recruiter and welcome applications from all suitably skilled applicants.
Application notes
If you want to ask any questions on this, please just contact us and one of our friendly recruitment team will discuss with you.
Job Types
Full-time, Permanent
Disability Confident
We are an Equal Opportunity Employer committed to the Disability Confident and two tick schemes ensuring our confidence to provide the relevant reasonable adjustments for candidates looking to attain employment. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with the relevant General data protection regulations.
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