Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Mon – Friday – 37.5 hrs per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shift)
Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced Admin background to join an established, global professional team. You will provide excellent customer operational service to manage requests and issues, as well as involvement in dispatch.
Responsibilities include:
* Providing excellent customer service at all times.
* Accurately inputting information into the service management system.
* Raising customer quotes and obtaining purchase orders for chargeable jobs.
* Regularly checking job progress to meet service level agreements.
* Providing phone support to engineers in the field.
* Working towards department KPIs and company goals.
* Complying with company procedures (ISO).
* Logging information into external customer portals as required.
* Managing mailboxes effectively.
* Scheduling and allocating engineer’s work efficiently, ensuring the use of appropriate skill levels and compliance with H&S policies.
* Arranging travel and hotel accommodations, managing costs effectively.
* Raising job numbers for service installs and future work, updating the company database.
* Maintaining up-to-date spreadsheets with machine details and address changes.
* Communicating work schedules to engineers.
* Providing constant feedback to the team leader for effective scheduling.
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