Join the Fortnum & Mason Hampers Team!
Step into a world of timeless elegance and exceptional taste with Fortnum & Mason's Hampers Department. From luxurious food and drink collections to beautifully curated seasonal selections, each hamper is a celebration of British heritage and fine craftsmanship. Whether marking a special occasion or simply saying thank you, our iconic hampers are designed to delight, surprise, and indulge — the perfect gift for any moment worth celebrating.
Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
* Discretionary annual bonus (up to 5% of salary)*
* Up to 40% store and restaurant discounts*
* Subsidised staff restaurant using Fortnum’s ingredients
* 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
* Matched pension scheme and career development opportunities
* Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions of employment
What You'll Do:
* Delivering exceptional service through driving sales, leading and inspiring the hampers team and assisting clientele on the shop floor
* Develop strong relationships with internal and external stakeholders
What We're Looking For:
* Experience in a fast paced environment in a similar role
* Proven experience in managing a team against Key Performance Indicators
* A friendly warm approach with great people skills
* Flexibility to work various shifts, including weekends
* Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.