Join to apply for the Cisco Renewals Manager role at BT Group
Join to apply for the Cisco Renewals Manager role at BT Group
Closing Date: Tuesday 19th August 2025
Locations: Birmingham, Bristol, London or Manchester
Why this job matters
BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.
As a Cisco Renewals Manager, you’ll play a key role in securing timely, value-driven contract renewals and identifying upsell opportunities that fuel revenue growth. This role offers hands-on experience in strategic negotiation, contract execution, and customer relationship management.
Your impact will directly contribute to BT’s growth and long-term success.
What You’ll Be Doing
* Managing the full renewal lifecycle – from contract review and negotiation to close – ensuring renewal targets are met.
* Developing and implementing renewal strategies that align with customer goals and product adoption.
* Proactively identifying at-risk renewals by monitoring customer health and engagement signals.
* Collaborating with Customer Success Managers, Account Managers and Sales teams to address customer concerns and secure renewals.
* Maintaining accurate renewal forecasts and pipeline reports to support leadership decisions and resource planning.
The Skills You’ll Need
Collaboration
Negotiation
Relationship Building
Customer Relationship Management
What You'll Bring
* Proven experience in renewals management, account management, or customer success, with a strong track record of driving customer retention and satisfaction.
* Confidence in managing in-life customer relationships, with the ability to build and maintain long-term partnerships with key B2B clients.
* Excellent negotiation and communication skills, with the ability to influence stakeholders at all levels across an organisation.
* Experience with Cisco solutions, and an understanding of the Cisco product portfolio.
What's In It For You
* On target bonus
* BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
Why UK Sales and Commercial
In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are:
Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force
Why Business
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Telecommunications
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