We are looking for a Senior Contract Manager to join our key account teamsat Thermatic Technical FM.
The Benefits:
* 33 days holiday (inc bank holidays) + a day off on your Birthday
* Auto-enrolment Pension
* Death in Service Insurance @ 4 X salary
* Extensive Healthcare & Wellbeing provisions including:
o Private Medical Insurance (no excess)
o Dental & Optical cash back scheme
o Employee Assistance Programme
o Access to virtual GP support
o Health discounts
o Access to annual health screening
* Enhanced Family Leave policies
* Free parking
* Company events
* Gym facilities onsite
* Referral bonus
* Employee of the Month awards
* Long Service Awards
Hours & Location of Work:
Main location -Our head office is based in Salford, Manchester. Opportunities to work remotelyworking areavailable, however the role requires some office presence is required
Regular hours of work -Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available
Required Knowledge, Skills, & Behaviours:
* Solid understanding of facilities management operations, particularly technical and compliance-based services
* Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
* Basic understanding of financial principles relevant to budget tracking and margin protection
* Familiarity with ISO standards and H&S requirements in FM
* Understanding of digital tools, automation, and AI opportunities in FM operations
* Awareness of social vaWorking knowledge of CAFM systems and performance reporting toolslue principles and sustainability practices in service delivery
* Experience in facilities management, particularly in a Contract Manager or similar role
* Proven ability to manage operational teams and deliver to KPIs
* FM qualification (e.g. IWFM Level 4+) (desirable)
* NEBOSH or IOSH certification (desirable)
* Exposure to digital transformation, automation tools, or process improvement initiatives
* Experience supporting client relationships and budget awareness
Responsibilities include:
* Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
* Lead and support office-based and field-based teams in delivering technical and hard FM services
* Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
* Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
* Monitor budget performance, contributing to forecasting, cost control, and margin tracking
* Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
* Drive operational efficiency and service consistency through process improvements and adherence to company procedures
* Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
* Ensure health & safety compliance and promote a safe working culture across all contract activities
* Collaborate with suppliers and subcontractors to maintain service quality and compliance
* Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
* Support mobilisation and transition activities for new or exiting contracts as required
* Deputise for the Account Manager or Account Director as needed in meetings or during absence
* Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of, the IMS
#J-18808-Ljbffr