Closing Date: 13 th June Location: Nottingham Contract: Permanent Recruitment Partner: David Hancock Team overview Welcome to the Boots CSC Business Partner Team – an exciting team at the heart of the call Centre making sure we work closely with the wider team at Boots to ensure our customers, stores and Advisors are at the heart of everything we do. We ensure our Advisors taking contacts across all channels know how to support our customers with their queries and provide great care though the services we offer. About the team and the role Our team consists of Business Partners and Assistant Business partners who manage the relationship with the wider business at Boots and manage the communications and insights on behalf of the Call Centre. The role has no direct reports however we work as a team to enable us to support where required. You will need to meet regularly with your stakeholders to ensure you understand any changes or issues that impact on our customers or Advisors and complete reviews on issues or changes. When you are aware of any changes to processes or introduction of new services or process, you will need to complete a change request and manage this on behalf of the CSC from idea to delivery for our Call Centre You will need to be reactive when there is an issue. You will be asked for insights when we have an issue or if there is a proposed change. First point of contact into the CSC for key business areas who utilise the CSC service, including all areas of the wider business. Drive efficiencies and process improvements through collating and understanding insights and what our customers and stores are saying. What you’ll need to have: Adapt the change as Call Centres evolve with technology. Call Centre experience. Decision making Be able to challenge appropriately. As a minimum basic office application skill A great communicator, with strong verbal and written skills Owns a real drive to seek out relationships with stakeholders and builds an effective network. Ability to analysis data to pull out key themes to drive positive change. An understanding of the business’s strategic goals and objectives Excellent attention to detail Ability to manage your own workload, working in an agile way. Able to collaborate with others across different teams. It would be great if you also have: Automation skills Why Boots: At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. ( Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate) What’s next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Keywords CSC, csc, Customer Support Centre, Insights, business, partner, partnering