Salary: £18,000 - 18,000 per year Requirements: Strong communication skills and confidence on the phone Basic IT knowledge (hardware, software, operating systems) Good problem-solving ability and attention to detail Ability to work independently and manage workload Previous help desk or customer support experience (1-2 years ideal) - Desirable Facilities Management (FM) background is advantageous - Desirable IT-related qualification or training - Desirable Responsibilities: Provide first-line technical support to users (hardware/software issues) Respond to queries via phone, in person, or remote support Troubleshoot and resolve basic IT issues efficiently Install software and assist with remote hardware diagnostics Log and track incidents, resolutions, and system activity Escalate more complex issues where necessary Technologies: Hardware Support More: We are recruiting for a Help Desk Support Analyst to join our busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided. We offer full training and development support, the opportunity to gain valuable IT support experience, and the potential for contract extension or a permanent role. Additionally, on-site parking and shuttle access from a nearby station are available. last updated 18 week of 2026