The post holder will provide a comprehensive administration and information service across the Central & West Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided.
The post holder will be based at either Ashton Health Centre, Fulwood Clinic or the Minerva Health Centre and is required to work flexibly in response to the needs of the Locality’s administrative service. They may be required to provide reception and clinical admin cover within the Preston locality as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision.
The post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams. Experience of dealing with people is also essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative.
A standard CRB disclosure will be required.
Vacancy Details
* Post 1: Fulwood Clinic - 22.50 hours per week (Monday – Friday afternoons until 17:00, Tuesday until 20:00)
* Post 2: Ashton Health Centre - 20 hours per week (work pattern to be confirmed)
* Post 3: Minerva Health Centre – 18.75 hours per week (Monday, Thursday and Friday from 10:25 – 17:00) (20 mins unpaid break)
Key Responsibilities
* Be the first point of contact for the unit/department, greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Provide reception duties.
* Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
* Receive, allocate and despatch departmental mail (internal and external).
* Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
* Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team.
* Assist in the administration processes for clinical education programmes for patients and training events for staff and partners.
* Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
* Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.
* Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
This advert closes on Monday 6 Oct 2025
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