Customer Service Advisor
Redditch, Worcestershire
£24k + bonus (OTE £28k)
Are you a confident communicator with a passion for delivering excellent customer service? Do you enjoy solving problems, supporting customers, and ensuring projects are completed to the highest standard? If so, wed love you to join our clients team as aCustomer Service Advisor.
In this role, youll be the main point of contact for customers during their installation, managing the process from start to finish. Youll coordinate with customers, installers, and project managers to ensure everything runs smoothly, issues are resolved quickly, and customers are kept fully informed every step of the way. Youll also providecomplaint resolutionandaftercare support, making sure our customers remain satisfied long after the installation is complete.
What youll be doing:
1. Managing live installation projects from start to finish
2. Acting as the customers main contact, providing updates, support, and aftercare
3. Making daily outbound calls to customers and installers
4. Liaising with project managers to resolve any issues promptly
5. Handling customer complaints professionally and effectively
6. Accurately recording all customer interactions in the CRM system
7. Monitoring pro...