HOSPITALITY OPERATIONS MANAGER IN TRAINING - Harrogate
This role is part of the Hospitality Operations Manager in Training program at Grantley Hall, a five‑star hospitality property located in Harrogate, North Yorkshire.
Responsibilities
* Become a member of the team within your given department, follow the direction and guidance of the HOD and attend all meetings relevant to your programme.
* Complete the online training courses assigned for each department.
* Attend a quarterly meeting with your Executive Mentor.
* Complete a key hotel project authorised by the General Manager following a project pitch.
* Take part in developmental workshops.
* Attend Graduation and Celebration event at the end of the programme.
* Receive regular performance reviews to ensure you are being empowered and given ongoing feedback to help you grow and develop.
* Possess a genuine passion and hunger to develop within the luxury hospitality industry.
Qualifications
* Proficient in the English language.
* Eligible to work in the UK.
* Have 12 months related industry experience gained via previous work placement or employment – advantageous but not essential.
* Hospitality Degree – advantageous but not essential.
About Grantley Hall
Nested in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Benefits & Opportunities
* A monthly service charge – typically £2,400 annually.
* 31 days holiday, increasing to 33 days with length of service.
* Access to earnings before payday (Wagestream).
* Free parking.
* Complimentary meals when on duty.
* Discounted modern and spacious live‑in accommodation.
* Company parties, winter award ceremonies, and team events and incentives through the year.
* Team appreciation and wellbeing activities – team‑member‑of‑the‑month awards, BBQs, ice‑cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
* Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Pride of Britain hotels.
* Complimentary bespoke uniform and annual shoe allowance.
* Free sight tests for those eligible.
* Onsite team gym with professional induction.
* Refer a Friend Scheme where you can earn up to £1,000.
* 24/7 Employee Assistance Support line and online portal supporting "mind, money, move, munch".
* Grantley Academy to support your development.
* Annual paid volunteering days.
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