Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ
Salary: The starting salary is £90,336, which includes allowances totaling £2,928.
The salary is broken down as follows: £87,408 basic salary, increasing annually until reaching the top of the scale at £96,341, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: West Brompton
Job Summary
The Head of Transition and Service Design would lead a team dedicated to designing the end-to-end journey of a service. This role involves helping users complete their goals and enabling CTP to deliver policy intent related to complex technical solutions. Responsibilities include creating or modifying transactions, products, and content across digital and offline channels, provided by various parts of CTP HQ and partner organizations.
The post holder will work flexibly on IT solutions within the DDaT and Change portfolios as directed by the CTPHQ Head of Technology. They may oversee multiple programmes/projects simultaneously, depending on their scale and complexity, and collaborate on joint Service Design/Transition activities with CT partner agencies.
This role requires close collaboration with senior leaders, including the Head of Delivery, Head of ICT, ICT SLT, SROs, Project Executives, Programme Directors, and other Unit Heads such as Strategy and Finance.
A Head of Service Design and Transition is an industry expert capable of defining best practices, influencing, leading, and mentoring others.
At This Role Level, You Will
* Influence both design and organizational strategy and priorities
* Collaborate with counterparts across government
* Ensure optimal conditions for designers to work effectively
This role involves planning and coordinating resources to transition services into operational use. You will be responsible for coordinating activities across projects, suppliers, and service teams.
The Technology Pillar operates under a matrix management model. As a Band S Programme Manager, you will directly line manage several Service Design and Transition SMEs (both contract and FTE).
A Head of Service Design and Transition is an expert practitioner with broad industry experience, capable of defining and assuring best practices while leading and mentoring others.
How To Apply
Click the apply now button below to start your career at the Met. Applications require a detailed CV and an online application form.
Completed applications must be submitted by 23:55 on 16th May 2025.
The Met is committed to being an equitable and inclusive employer, striving for a diverse workforce. We encourage applications from people of all backgrounds, cultures, and experiences, particularly from disabled people, ethnic minorities, and women.
As a Disability Confident employer, the Met is dedicated to disability equality and making reasonable adjustments during the recruitment process. Please include any necessary adjustments in your application, and all information will be kept confidential.
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