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The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate experts to build digital products with cutting-edge technology.
We have an exciting opportunity to appoint an experienced Product Manager to join our Insurance team on a 10-month fixed-term basis. This role will be a hybrid role, where you will spend two days in the office in Bradley Stoke and three days at home.
The core function of this role is to undertake a broad range of product management activities across all insurance products and will play a key part in ensuring our insurance products are designed, delivered, and maintained to return positive customer outcomes while delivering key business targets.
What You’ll Do…
You will manage, maintain, influence, and oversee our products from end-to-end across a diverse range of operating models, including:
* Reviewing products across the operational model, proposition, distribution, journeys, and fair value to ensure sustainable performance and customer outcomes.
* Analyzing and reviewing product KPI’s, operational and product performance MI, and complaints data to ensure optimized outcomes for the business and our customers (including target states per consumer duty requirements).
* Proactively identify and deliver continuous improvement opportunities and support delivery of change projects.
* Be responsible for coordinating the Product Governance Committee pack and minutes on a monthly basis.
* Manage delivery of actions coming out of audits, committees, and product reviews.
* Continuously review the end-to-end customer journeys (PCWs, Digital, IVR, contact centre, etc.) for all products to identify pain points and ensure our journeys are optimized.
* You’ll become an RAC product expert and will be given the tools and support to get there.
What You’ll Need…
You’ll ideally have a strong knowledge of the general insurance industry, the value chain, and regulatory requirements / best practices, along with the following:
* Strong understanding of personal lines insurance products, operating models, and trading dynamics.
* Product governance experience, ideally in Insurance / Financial Services.
* Drive, enthusiasm, and proactivity to succeed in a fast-paced environment.
* Demonstrable stakeholder management skills and good negotiation skills.
* Highly organized with exceptional attention to detail when it comes to Project Management.
What we offer...
At RAC, our colleagues go above and beyond to create peace of mind for our members. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
* Eligibility to join our annual bonus scheme.
* Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of RAC.
* Holidays: 25 days & bank holidays.
* Option to join RAC’s Group Personal Pension scheme, where we will match / contribute up to 6.5% on qualifying earnings.
* 2 x Basic Salary Core Employer-funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
* Confidential personal support service, available 24/7 for you and any family members aged 16+ in your household.
* Car salary sacrifice scheme – after 12 months of employment, with significant tax savings, including electric vehicle options.
* FREE RAC Complete Breakdown Service from Day One.
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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