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Apply now Job no: 109150 · Work type: Permanent Full Time · Location: Head Office - Glasgow, Head Office - Newcastle, Hybrid · Categories: Technology Operations.
Business Unit: Technology Operations & Cyber Security (TOCS), COO
Salary Range: £40,800 – £51,000 per annum DOE
Location: UK Hybrid – Work from anywhere in the UK, with flexibility to occasionally visit Glasgow or Gosforth HUB.
Contract Type: Permanent – Full time
Our Team
Our Platform as a Service (PaaS) team holds a pivotal position in shaping the future of our platform services in VM’s Technology Estate, defining, and executing the strategic vision for our PaaS offerings, ensuring scalability, efficiency, and innovation in our platform services.
As part of PaaS Windows Server Team, this role will collaborate with technology and project teams to ensure that change within our environment is managed effectively. The core aspect of your role will cover the 3rd line support of Microsoft Active Directory which is at the heart of the enterprise services delivered by Virgin Money to internal and external customers.
A deep understanding of Microsoft Active Directory (AD) is key. The ideal candidate will have extensive experience in configuring, managing and troubleshooting all aspects of AD including knowledge of best practice recovery processes from multiple disaster recovery scenarios.
You will also support and manage the Windows Server Physical and Virtual Infrastructure. Vulnerability Management, Security update scheduling, GPO and deployment of updates to the Windows server estate is a key part of the role, so experience in this area is expected.
Alongside support requirements, you will work as part of larger project delivery teams, to deliver new services and enhance existing services. Your role will span across the entire project lifecycle including (but not be limited to) design influence, infrastructure build, test environment support and implementation deliverables and support.
What you’ll be doing…
* Working closely with other Technology staff and 3rd parties
* Collaborating with project teams to ensure that change within the environment is managed and controlled effectively.
* 3rd line support of Microsoft Active Directory and other enterprise services delivered to Virgin Money internal and external customers.
* Manage the patching lifecycle, including scheduling, deployment, and verification.
* The role holder will have a level of responsibility for identifying, analysing, quantifying, and communicating technical risk within the banks on premise & cloud platforms.
* The role may require occasional evening or weekend work for patch deployment, system upgrades changes.
* Working closely with 1st and 2nd tier support teams to deliver a professional effective enterprise support offering.
* Supporting and implementation deliverables and support.
* Project lifecycles including (but not be limited to) design influence, infrastructure build and test
* Out of Hours On call rota duties 24/7 cover
We need you to have…
* A deep understanding of the best practices of installing, configuring and managing Microsoft Active Directory and its key components – TCP/IP, DNS, DHCP, GPO, etc. as well as knowledge of the best practices for recovery of Active Directory from various disaster scenarios
* Experience in IT security, system administration, or a similar role with a focus on security patch management and system upgrades
* Experience supporting Windows Server Operating System (Install, Configure, Manage)
* Demonstrated experience using MS Failover Clustering (Install, Configure, Manage)
* Demonstrated experience administering SCCM (Install, Configure, Manage) & SCOM
* Understanding of cybersecurity principles, vulnerability management, and system optimisation
* Experience of working in a highly governed and controlled IT environment
It’s a bonus if you have but not essential…
* Possess Microsoft Certification relating to Active Directory
* Experience of extending Microsoft Active Directory into the cloud
* Possess excellent interpersonal and communication skills, with the ability to influence and drive change in a collaborative manner.
* Experience of Opentext Identity Manager.
* Experience of InfoBlox
Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
* Up to five extra paid well-being days per year.
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
* Free private medical cover, income protection and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Advertised: 11 Nov 2025 GMT Standard Time
Applications close: 25 Nov 2025 GMT Standard Time
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