JOB DESCRIPTION:
QUALITY & COMPLAINCE MANAGER (Full Time).
ACCOUNTABLE TO: Operations Director
LOCATION: Travel to various West Midlands locations (Wolverhampton, Bilston,
Oldbury, and Birmingham).
Please note, this role is field based at our Children’s Homes within the West Midlands
with an element of working from home, so a driving license and access to a vehicle are
essential.
Hours
40 hours in any 7-day cycle, with flexibility to meet service needs
Contract
Full Time, Permanent
Qualifications and Experience
• A confident communicator with excellent leadership and interpersonal skills
• Essential qualification NVQ level 5, or 7 (children and young people)
• Skilled in developing quality systems, risk assessment, and service quality
improvement strategies, preferably with a background in Ofsted as an inspector,
or similar.
Job Description
We are currently seeking an experienced, well-established Quality & Compliance
professional who is eager to continue their progression and development in the Quality
management area of our Children’s home. Your primary focus will be to support our
Responsible Individuals & Registered Managers in promoting compliance, effective
quality improvements and best practice alongside acting as a source of information. You
will work closely with our Registered Managers and Responsible Individuals to facilitate
the achievement of excellent outcomes for our young people following key principles of
residential childcare in line with Children’s Homes Regulations including the quality
standards April 2015, safeguarding children and promoting the welfare of children, in line
with the SCCIF. You will provide robust Quality management support which meets and
goes above and beyond of the Leadership and Management Standard.
Key Responsibilities & Duties
Please note, this role is field based at our Children’s Homes within the West Midlands
with an element of working from home, so a driving license and access to a vehicle are
essential.
• Able to work collaboratively with senior leaders, provide expert support to managers,
and drive high-quality standards across services. Advise and work along with the
Registered Managers and RIs regarding Statement of Purpose, Care Guidelines,
location of risk assessment and other compliance documentation. This is a fantastic
opportunity to work as part of a dedicated Management team committed to helping
make a difference. Your work will be challenging and rewarding in equal measure,
where children are listened to, respected, and involved in as many decisions as
possible.
• Overall responsibility for reviewing Policies and Procedures in consultation with the
Directors. Contribute, develop and write policies, procedures, processes, and
systems for every area which supports the delivery of high-quality care working in
partnership with Directors, Responsible Individual and Registered Managers.
• Create and maintain a robust Risk Register format to make sure the organisation is
continuously assessing and managing current and potential risks. Identification and
action planning for areas of organisational risk and areas for improvement
• Deliver Compliance and Quality Management training for Managers and Senior Staff.
• Develop, maintain, and review management of information systems and recording
processes to ensure compliance with regulations and best practice using Clear Care,
Share Point and any other relevant systems and tools.
• Fulfil responsibilities of Safeguarding across the organisation. Implementation and
management of safeguarding meetings, risk registers, and core practice
improvements.
• Maintain close communication with SMT and Leadership in reviewing Health & Safety
policies and procedures, thus safeguarding the children and maintaining the safety of
the organisation.
• Oversight and tracking all incidents, physical interventions, and behaviour
management processes. Oversight and tracking all safeguarding concerns and
complaints to ensure the appropriate processes are followed by the homes and the
organisation.
• Oversight of all care planning, risk assessments and admission planning, including
regular and ad hoc clear care (electronic recording system) audits. Report any
shortcomings and the actions taken to mitigate the shortcomings to the Responsible
Individual and, where appropriate, the Operations Director.
• Prepare an annual programme of Quality Assurance under Ofsted benchmarking to
include team training and improvement of Management performance across the
homes. Conduct regular Ofsted inspections across the homes, including a program
to undertake these, based on the risk register.
• Promote a culture of continuous improvement and demonstrate this by supporting
the Home/Registered Managers and RIs to achieve recognised quality judgements in
its Ofsted Inspections and work towards the achievement and maintaining of Good /
Outstanding status and receive positive Local Authority QA audit reports. To develop
audit tools to measure performance against all Ofsted and SCCIF. To undertake
regular audits of the quality of care in all homes, to ensure regulatory triangulation is
completed and followed at all levels, including schedule 2 audits.
• Provide On Call support for compliance matters.
• Evaluate and advise on systems to evidence that the Homes take account of the
views, wishes and feelings of all children, and their representatives with whom we
work, to ensure that it continues to meet their assessed needs, expectations and are
of the highest quality.
• Support Home Managers and the Responsible Individual with Standards and
Regulatory compliance; Reg 44, Reg 45, Ofsted inspection, feedback, and action
planning. Weekly monitoring the progress of action plans along with the RIs. To work
with registered managers and responsible individuals to ensure all action plans are
completed in a timely manner.
• Support Home Managers, Ris, Directors, and the Business Manager with registration
of new Homes ensuring a smooth process to successful registrations.
• Support Managers to develop robust systems for Participation and Consultation for
Children.
• Support Responsible Individual and the Home Managers in raising operation
compliance standards across Residential Services, in line with the Government's
national agenda and to comply with registration and contractual requirements.
• Support to induct members of management, for example new Managers.
• To attend Team and Operations meetings as and when required. To coach and develop
new managers to support them to lead effective teams.
• To develop effective systems and processes to measure the quality of care and
outcomes achieved by young people in our homes.
• Support Home/Registered Managers with incident management and oversight
including lessons learned. To lead and/or contribute to reflective practice sessions in
each service, ensuring lessons are learned from any incidents.
• To monitor the quality of care provided in all homes to ensure all regulatory standards
are met or exceeded.
• To undertake detailed investigations and provide comprehensive investigation reports
as required and directed by the Operations Director.
• To work closely with members of the multi-disciplinary team and department heads.
• Working in partnership with the Training Manager maintaining Oversight of training for
quality and compliance purposes only to ensure continuous improvement and
increased knowledge across the organisation. Deliver Workshops to improve quality
as required and directed by the Operations Director.
• To perform other duties as required by the organisation for better outcomes of the
business.
Skills and Attributes
• Ability to motivate teams and individuals
• Communicator: Establish and cultivate meaningful interpersonal relationships. Able
to communicate effectively at all levels and in all forms
• Complete finisher: Ability to work in a steady, thorough, and deliberate manner, with
the persistence to see a job through to conclusion
• Consistency: Be consistent in the way a task is tackled, creating sound practical
procedures, which incorporate checks for accuracy and ensure that tasks are
completed satisfactorily
• Disciplined: Develop and comply with the systems and procedures and take a
disciplined approach when undertaking tasks
• Driving License
• Excellent IT skills
• Excellent knowledge & experience of Safeguarding procedures
• Excellent organisational and time management skills
• Experience of working with a range of Local Authority and regulatory personnel
• Experience of working with the Clearcare system
• Expert: Able to provide sound, up to date knowledge and specialist advice on
children’s services and legislation
• Full working knowledge of current statutory and regulatory guidelines governing the
operation of services for children and young people
• Methodical: Search out errors, rectify omissions, perfect systems and procedures
which will raise the quality and standards, and more importantly, coach and teach
others to attain these skills.
• Passionate about continuous service improvement
• Problem solver: Provide the best possible solution to problems, evaluating the
consequences of critical decisions. Able to handle objections effectively
• Quality management: Able to work to a high specification to improve and maintain
quality
• Self-starter: Initiative and self-discipline with the ability to motivate oneself, work
under pressure and meet deadlines
• Staff management: Ability to supervise and manage the work of others
• Substantial experience in quality management systems.
Other Information
Care Perspectives are committed to safeguarding and promoting the welfare of our
children & young people. All applicants must be willing to undergo safeguarding
screening appropriate to the post, including checks with past employers and subject to
fully Enhanced DBS.
Please note that this vacancy may close at any time, therefore early submission of your
application is encouraged