Job Summary
We are seeking an Administration Manager to lead our patient services team, ensuring an effective, welcoming and safe service for all patients.
Key Responsibilities
* Line manager for the Patient Services Team, who combine working as receptionists and administrators.
* Oversee the service provided to patients and regularly review protocols, policies and SOPs.
* Ensure team members are up to date with mandatory training and deliver additional team training when required.
* Act as a focal point for communication, advising the team on best practice and keeping them informed of any process changes.
* Manage rotas, ensure sufficient cover for leave, sickness and absences, and authorize holiday and absence on Practice Index.
* Assist the Practice Manager with clinical rotas, practice reports, practice development and projects.
* Provide initial guidance and advice to patients who may wish to complain.
* Oversee management of all deliveries to the practice, ensuring cold chain policy compliance.
* Act as building fire marshal, maintaining evacuation lists and visitor logs.
* Manage reception petty cash and over‑the‑counter payments.
Qualifications
* GCSE grade A to C in English and Maths.
* Leadership or management qualification or relevant equal experience.
* Educated to A‑level, equivalent or higher with relevant experience (desirable).
Experience
* Experience of leading or managing a team.
* Experience of working with the general public.
* Experience in administrative duties.
* Competence in IT, including Microsoft Office packages.
* Experience working in a healthcare setting.
* Experience in leading or managing a team in a healthcare setting (desirable).
* Experience in providing appraisal writing and staff development (desirable).
Skills
* Excellent written and oral communication skills.
* Good IT skills (e.g., Microsoft packages).
* Clear, polite telephone manner.
* Effective time management and organization.
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem‑solving and analytical abilities.
* Ability to follow policy and procedure.
* Experience using clinical systems (desirable).
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