Bristow Holland is recruiting a 1st / 2nd IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment. You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team. Responsibilities: * Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person * Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications * Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD) * Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint * Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access * Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls) * Support cloud-based services, including Azure AD, Intune, and Virtual Machines * Log, manage, and resolve support tickets efficiently, ensuring SLAs are met * Escalate complex issue...