Join to apply for the Spa Welcome Host role at Exeter City Council
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Join to apply for the Spa Welcome Host role at Exeter City Council
We're looking for an individual who is passionate about wellbeing and hospitality, dedicated to generous customer care, with an outstanding sense of aesthetics and a high level of attention to detail. Someone who enjoys a dynamic, fast-paced environment and being on the move behind the scenes, all in service of delivering a relaxing and peaceful experience for others. You will be a driven, ambitious, and independent team player, with a positive and welcoming personality, and the ability to build friendly relationships with both colleagues and guests.
About the Role
Are you passionate about wellness and relaxation? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you!
We're seeking a skilled and passionate Spa Welcome Host to join our team full-time (37 hours per week) at the stunning St Sidwell's Point in Exeter. As part of Exeter Leisure, you'll have the chance to showcase your talents in our cutting-edge Leisure Hub.
Working alongside our dedicated team, you'll play a crucial role in delivering an outstanding spa journey for every guest. This is your opportunity to make a real difference in people's lives, helping them find balance and tranquillity in our modern oasis.
Take charge of the daily spa operation, recognising and prioritising tasks. Act as the main point of communication for guests, the team, and management to ensure smooth spa performance.
Consistently assist each guest throughout their spa journey, delivering a high standard of hospitality and customer care (by phone, email, and face to face).
Book spa treatment reservations in the most efficient and accommodating way, with a sound knowledge and understanding of our spa services.
Maintain the highest standards across all spa facilities at all times – adapt regular routine checks to ensure that thermal facilities, outdoor terrace, spa lounge, and changing rooms are always clean, presentable, and visually appealing.
About the Team
It is our passion to make a real difference in people's lives by helping them find balance and tranquillity here at The Spa at St Sidwell’s Point.
Every day, we go the extra mile to deliver memorable experiences to all our guests – from those seeking a unique indulgence from time to time, to our friendly regular members who include our spa in their everyday routine.
With a holistic approach to the wellbeing of body and mind, we work with natural and sustainable GAIA Skincare, which uses the finest ingredients and global techniques. Its experiences reach far beyond a simple treatment menu or product range.
Each employee plays a crucial part in delivering this outstanding experience at The Spa, and we are looking for passionate and like-minded individuals to join our team.
What Next?
If we sound like the right fit for you – and you feel like the right fit for us – we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively, if you would like to find out more about the post, the team, or working with us at the Council, please contact Kasia Ostrowska, Spa Manager, at: katarzyna.ostrowska@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our Commitment
At Exeter City Council, we are fully committed to having a diverse and inclusive workforce that reflects the communities we serve.
To support this commitment, we strive to implement reasonable adjustments to support any members of our community who face barriers in the recruitment process, regardless of the reason.
We are proud to be a Disability Confident Employer, and we guarantee an interview to any disabled applicant whose application meets the minimum criteria for the post.
If you would like further information, please contact our HR Team at: hr.admin@exeter.gov.uk
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