Job Details:
Salary range: GBP 42,912 : GBP 46,854 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: 2x Permanent
Closing date: 8 April2026
About Us:
THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES
Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.
Today, Westminster is the most connected borough in London. But, when David joined us in the mid:2010s, small businesses were still struggling to get connected to fibre. Without gigabit:capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.
Although still in a junior role, David took the initiative and successfully made the business case for GBP 2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.
Fast:forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.
The Role:
As a Service Designer working across our Digital and Innovation portfolio you'll make your own powerful contribution to Westminster's success. Supporting core IT and technology activities, and with a strong focus on our Smart City ambitions to build a city that supports and celebrates all of its communities, you'll take a proactive and relentless approach to delivery and positive change. You could be asked to work in a number of different ways, from being part of a team working to iterate a product to continuously improve and meet the needs of our users, or joining a Project team using Agile methodologies to deliver agreed outcomes, to acting as the member of a service team delivering against a set of requirements. Whatever you do, you'll specify and design end:to:end services for our most complex and interdependent services, help to define user needs and business objectives, and identify and mitigate design challenges.
Working with senior leaders to identify service opportunities and business solutions, including improvements to information systems, data management, practices, organisation and equipment, you'll be working with our service areas to map their business flows, inspire their ambitions, help them streamline process and understand their interconnection with the rest of our organisation. We'll also expect you to prototype services and interactions, and make an important contribution to the iterative design and development process as you provide high quality expertise relating to the optimisation of accessibility and usability.
Committed to ensuring that the views of end:users and any other party involved in your work is fully considered, and that appropriate prioritisation is applied to meet business objectives, you'll take part in detailed research, using data and narratives to better design and iterate services. Building service patterns which encompass not just digital service delivery but all channels and methods of access, and making a major contribution to the development of the service design community, we'll also expect you to champion service design as key to transformation, and help our service areas identify opportunities and build ambitious plans for the future.
Please refer to the Job Description for more information.
About You:
To be a success in this role you should have proven experience of end:to:end serv