Help shape customer service decisions through data.
* Use Power BI and SQL to spot trends and improve customer experience.
* Join a friendly Bristol-based team with a collaborative culture.
* Gain exposure to senior stakeholders and make a real business impact.
This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers.
What youll be doing:
Youll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact analysis experience in this area is key!
Using tools like Power BI and SQL, youll translate data into clear recommendations that help improve efficiency and customer experience. Youll also get the chance to work closely with stakeholders across the business, presenting your findings and cont...