Job Description
Job Summary:
We are looking for a dedicated and detail-oriented Assistant Operations Manager to support the Head of Operations in overseeing the daily business operations across the UK and Canada. This role is critical in ensuring that day-to-day processes run efficiently, that cross-functional coordination is smooth, and that clients and partners receive timely, high-quality support.
This is an operational role focused on execution and support.
Operational Support
Assist with day-to-day operational management for the UK and Canada
Monitor transactional activity and coordinate reviews with the Compliance team
Support the implementation of controls and service processes
Manage basic supplier and vendor communications
Provide client and partner support, escalating issues as needed
Execute assigned operational tasks aligned with business needs
Cross-Functional Coordination
Collaborate with internal teams, including compliance, IT, sales, admin, and marketing
Ensure tasks and communications are effectively aligned across departments
Business Development Assistance
Support the identification of new agents or clients
Assist in preparing proposals and documentation for potential clients
Help maintain relationships with current agents and ensure service consistency
Market and Administrative Support
Collect and summarise market intelligence and competitor activity
Assist in completing administrative tasks such as vendor forms and prequalification processes
Ensure consistent and professional company representation
Reporting & Oversight
Provide regular updates to the Head of Operations
Track and document activities in line with internal KPIs and operational standards
Qualifications and Experience:
3+ years’ experience in an Operations role, preferably in fintech, payments, or remittances
Strong organisational and coordination skills
Clear written and verbal communication abilities
Experience working in a remote or hybrid setting with cross-functional teams
Ability to multitask, meet deadlines, and manage responsibilities with minimal supervision
:
Exposure to compliance-sensitive industries such as financial services or remittances
Experience working with vendors, agents, or customer-facing operations
Familiarity with task-tracking or project management tools
A background in operations management is advantageous
Apply below, or send your CV through to louise.devilliers@hellogroup.co.za
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