Join our team as an Installation Scheduler to support our team on a fixed-term basis covering a period of maternity leave. In this role, you'll collaborate with multiple teams to coordinate reactive and planned installation work. Your mission will be to efficiently schedule appointments that meet our customers' needs while optimizing our available resources.
Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing household water quality. We are committed to excellence and customer satisfaction, delivering top-notch products and exceptional service.
Key Responsibilities
1. Connect with both new and existing customers to schedule suitable appointment dates.
2. Serve as the primary support contact for field-based Sales Representatives and Installers.
3. Schedule reactive and planned tasks efficiently, considering location, skills required, and response times.
4. Optimize diaries to maximize productivity while remaining flexible to changing priorities and deadlines.
5. Follow up on incomplete jobs and reallocate them according to service level agreements.
6. Identify upselling opportunities proactively.
7. Contribute to delivering outstanding customer satisfaction scores.
8. Build rapport and maintain positive relationships with customers and colleagues during interactions.
9. Work effectively in a dynamic, fast-paced environment, collaborating with stakeholders, customers, installers, and third parties.
Qualifications and Skills
* Excellent communication skills.
* Strong keyboard skills and experience with CRM software (Salesforce experience is advantageous).
* Previous scheduling experience is preferred but not mandatory.
* Ability to work under pressure in a busy environment.
* Manage competing priorities calmly and effectively.
* Ability to provide detailed information and advice clearly and positively.
* Positive attitude, professionalism, openness to feedback, and adaptability.
* Proven ability to build rapport with customers and colleagues.
Benefits
* 25 Days Holiday + Bank Holidays
* Flexible Holiday Scheme
* Opportunities for career growth and development
* Culligan product discounts
* Perks at Work retail, leisure, travel discounts, and more
* Cycle to work program
* Company Sick Pay
* Pension Scheme
* Wellbeing programs
* Free eye tests and £100 towards prescription glasses
* Enhanced maternity and paternity leave
* Free daily fruits and coffee on Fridays
* Social events: Summer BBQ, Annual Awards, activities, and fundraisers
* Paid volunteering days
* Free parking
* Relaxed dress code
* Access to ongoing learning and development platforms
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