Overview
We are seeking a highly motivated and skilled Contracts Monitoring Officer to join our Estates and Facilities team. This role offers an exciting opportunity to support the management and monitoring of Estates and Facilities Management (EFM) contracts across the Trust and the National Rehabilitation Centre (NRC). The successful candidate will play a key role in ensuring that contractors deliver safe, compliant, and effective services that meet statutory requirements and operational standards.
Responsibilities
* Oversee engineering maintenance and facilities functions at the NRC.
* Act as an Authorised Person or Responsible Officer for systems such as medical gas, high and low voltage, ventilation, and water.
* Review planned maintenance programmes, revise procedures and policies, and monitor contractor performance through audits, inspections, and service reviews.
* Validate contractor reports, escalade issues where necessary, and support contract meetings by preparing documentation and tracking actions.
* Collaborate closely with internal stakeholders and external providers, serving as the key liaison between contractors and Trust personnel to resolve service‑related issues and complaints.
* Maintain accurate records of contract variations and ensure consistent documentation updates.
* Build strong working relationships with service providers and ward or department teams to align services delivered under the Project Agreement with the Trust’s operational needs.
* Support the Estates & Facilities monthly performance monitoring programme by performing on‑site audits of Soft FM systems and equipment, and maintaining central reporting databases.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
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