Join to apply for the Customer Service Representative role at William Hill
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Join to apply for the Customer Service Representative role at William Hill
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evenings and weekends
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Working hours: We’ve a range of full and part-time hours on offer.
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro-rata)
* Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday, which can be taken any time within your birthday month.
* Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced-cost commuting.
* Pension plan: We’ll match your pension contributions to 4%.
* Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
* Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas, and even holidays.
* Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
* Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment
What do you need to be successful?
* Age 18+ (it’s a legal requirement)
* Have a passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team is at the heart of this experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that suits them, celebrating our differences and working together to win. If you have the drive and energy to achieve your career goals and raise your game, you’ll be a great fit.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, evoke represents our purpose, direction, and ambition. Join us as we continue to deliver world-class betting and gaming experiences.
At evoke, we offer flexibility and a culture of trust. We invest in your future, help develop your strengths, and support your career growth.
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