Job Description
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.
My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in Coventry.
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
1. Pre entry visits and company inductions
2. Collect tenancy agreement/approval forms
3. Visiting tenants in their homes and to advise them on when and what work is being carried out
4. Act as the main point of contact and deal with any problems/queries that tenant may have
5. Contacting neighbourhood housing associations and establishing working relations with them
6. Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
7. Attending and chairing tenant forum meetings to advise tenants of works being carried out
8. Monitor customer complaints a...