Senior Insight Manager – Customer & Market Insight
Salary: £55,000 to £60,000 plus bonus and share scheme
Location: Hybrid, with two days a week in their Midlands office
If you're an insight specialist ready to shape strategy, not just report on it, this could be your next move. A growing financial services organisation is looking for a Senior Insight Manager to lead customer and market understanding. This is a newly created role, giving you the chance to build something from the ground up and work with senior leaders who genuinely value insight.
What you'll be doing
* Lead customer and market insight, including segmentation, behaviour, and competitor benchmarking
* Commission and conduct primary research, both quantitative and qualitative
* Turn data into clear, compelling stories through newsletters, workshops, and insight sessions
* Build strong relationships across marketing, product, and finance
* Challenge assumptions and bring clarity where internal myths may have taken hold
What we’re looking for
* 5 to 10+ years’ experience in insight, either agency or client-side
* Strong communicator confident in leading agencies and presenting findings
* Skilled at integrating research, data, and storytelling to influence decisions
* Experience in customer segmentation, brand, or behavioural insight
* Comfortable working cross-functionally, especially with marketing and analytics teams
* Ability to work in a structured, regulated environment
Tools and experience
* Solid Excel skills (pivot tables, lookups, etc.)
* Experience working alongside BI or analytics teams (coding not required)
* Experience with tools like Talkwalker or conducting face-to-face qualitative sessions is a bonus
What’s on offer
* Salary between £50,000-55,000
* Bonus scheme and up to 10% pension contribution
* Hybrid working, two days a week in the Solihull office
* 25 days holiday, plus your birthday off and extra days at Christmas; holiday allowance increases with service
* Benefits include share schemes, wellbeing support, volunteer days, and more
If you're ready to lead insight in a business that values data-driven thinking and creative collaboration, this could be the right move. We welcome candidates from agency or client-side backgrounds across various sectors.
Please apply for next steps. Successful applicants will be contacted via email by a recruitment consultant to schedule a briefing call, where the role and company details will be shared before formal application.
Note: Due to high application volume, only shortlisted candidates will be contacted.
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