Overview
Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Role Responsibilities
* You’ll assist the Spa Manager in the day-to-day running of the Leisure and Spa facilities ensuring a consistently high level of service is offered to our guests. You’ll go above and beyond to provide experiences that will delight our guests and support the business in building regular, repeat custom.
* Carry out a range of treatments to an extremely high standard, ensuring complete guest satisfaction.
* Mentor and support any new Therapists who join the team in all treatment procedures & products.
* Achieve consistently high retail targets.
* Build a regular client base.
* Ensure treatment rooms are maintained to a consistently high standard.
* To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas.
* To understand the impact of effective cost control while undertaking the role.
* To ensure that a good level of product and local knowledge for guests when requested.
* To ensure co-operation and compliance with all legislation relevant to your role in the business.
* To ensure that Learning and Development is undertaken to enable you fulfil your job role.
* To ensure that all complaints are handled appropriately, escalating wherever necessary to the Spa Manager or Duty Manager in their absence.
* Complete out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa department.
Key Requirements
* Customer service experience
* Attention to detail
* IT proficiency
* Communication skills
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty
#J-18808-Ljbffr