About the role
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands‑on, people‑focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing
* Being a warm, professional presence at reception and handling resident enquiries
* Welcoming new students, encouraging current students to re‑book and hosting viewings for prospective residents and their families
* Managing parcel deliveries, car parking requests and general site administrative tasks
* Logging and following up with maintenance requests, ensuring on‑site contractors are coordinated in line with requirements
* Helping plan and deliver resident events and engagement activities
* Completing standards walks, inspections and building safety and compliance checks
* Reaching out proactively to residents in rent arrears and providing the relevant support
* Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly.
Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle.
You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.
#J-18808-Ljbffr