Operations Support
BB10, Burnley
Days: 9 am to 5pm
Salary: £24,000 to £28,000
24 days holidays per year, plus bank holidays
Permanent Contract
The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.
Skills required
* Excellent communication (written and verbal), and interpersonal skills
* Able to work independently, efficiently and be self-motivated.
* Excellent organisational and multitasking skills
* Honesty and trustworthy
* Proficient in Microsoft Office suite - especially Outlook and Excel
* IT device repair and testing
* Excellent attention to detail
Essential
* Driving license - full clean UK driving license
* Computer repair knowledge and experience
Responsibilities and duties
Customer Equipment Returns
* The recording and management of customer returns
* Identification of device warranty status
* The triage of returned equipment
* Parts identification and ordering for repairs
* The repair of customer devices - PC’s, Laptops, Tablets
* Testing and quality checking of customer repairs
* Packing and dispatch of customer devices for delivery
Stock related activities
* Maintaining installation equipment stock levels (cables, brackets etc)
* Recording and communicating refurbished stock levels to the sales team
* Maintaining and recording the support stock equipment
* Processing incoming deliveries and recording deliveries
* Booking couriers and packaging items ahead of shipping
Scheduling activities
* Controlling, recording, and communicating the installation schedule for the sales and installation team
* Liaising with sales and accounts regarding stock availability and schedules
Pre-installation activities
* Pre-installation activities
* Gathering installation equipment ahead of works
* Checking and preparing refurbished equipment ahead of installations
* Preparing end user devices before dispatch (memory upgrades, AIO builds)
Post installation activities
* Re-stocking unused installation equipment
Post sales activities
* Recording sold equipment onto company database
* Recording and managing customer support issues with manufacturers
* Triage of customer issues to establish correct support requirements
* Processing of equipment returned to CC for repair
General Housekeeping activities
* Disposing of rubbish from the office and workshop
* Keeping the workshop and office tidy and safe
Role development and future activities
* Performing site surveys for sales team to accurately cost jobs
* Other duties as assigned.